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trip to a spa should be a relaxing, rejuvenating experience,
but if you're unsure of spa etiquette, it can be anything
but. This guide will teach you how to make reservations, how
to tip, what to wear, and much more. But bear in mind, each
spa is unique, and you should always call ahead if you are
unsure of anything. Also remember there are no "rules"
when you go to a spa. Instead use these suggestions as a rough
guideline to get the most out of your spa experience.
DAY SPA: Most
people's first spa experience is at a day spa. Whether you
spend an hour or a whole day, the tips below will help you
get the most out of your time. They apply to freestanding
day spas or those connected to health clubs, hotels, or department
stores.
Booking
spa appointments At day spas, peak hours are often
late afternoons and weekends (especially Saturdays), so book
as far in advance as possible in order to ensure getting the
particular time, day, and therapist you want. It's easiest
to accommodate you during off-peak hours, which are often
in the mornings and mid-week. If you will be attending the
spa with a gift certificate, it is a good idea to mention
it so that the spa can advise you of any policy that may affect
its use.
Therapists
Many day spas have both male and female therapists
on staff. If you have a preference, don't hesitate to let
your choice be known. If you have enjoyed the services of
a particular therapist on a prior visit, you may request that
person. Do realize that your first choice may not always be
available.
Punctuality
Arrive on time or early. If you are late, your treatment time
will need to be shortened since the treatment room (and therapist)
is generally booked after your session. After a treatment,
it's customary to vacate the room within five or ten minutes.
However, you are free to spend additional time unwinding in
the day spa's relaxation or waiting rooms.
Arrival
If this is your first day spa visit, let the receptionist
know when you arrive. They are very accustomed to first-time
guests and usually provide a more detailed reception. Some
spas ask you to complete a questionnaire on your first visit
to provide them with medical and contact information. This
is another reason to arrive early.
Exploring
the facility On arrival at the day spa, ask for a tour
prior to your treatment. The tour will acquaint you with your
surroundings and introduce you to any additional spa facilities,
such as saunas, steam rooms, and relaxation rooms.
Cancellations
If you must cancel an appointment at a day spa, give the spa
as much advance notice as possible. Approximately 24 hours'
notice is minimum to cancel a single service, and 48 hours
or more is usually required for a package of services. This
gives the day spa enough time to fill the slot. The spa needs
to pay its therapists even if a client doesn't show up. Most
day spas have cancellation policies that require either partial
payment or full payment if not enough advance notice was given.
Attire
Most people come to a day spa in very casual attire-something
they can easily slip off and put away in small lockers. If
modesty is an issue, call the spa in advance to find out its
policies and suggestions. Some treatments can be done while
you're fully clothed, but others (such as hydrotherapy) are
best received in the nude. Facilities such as the sauna and
the whirlpool may be enjoyed either in a bathing suit or au
natural. There are always towels and usually robes and slippers
provided in day spas that have bathing facilities.
Jewelry
If possible, leave your jewelry at home as you will not need
it for your day spa visit. If however, you have brought valuables,
make certain that they are securely locked in your locker
or in a safety deposit box. If you choose instead to take
them with you to your treatment, be mindful of not leaving
them behind. Day spas have found many valuables in robe pockets
and frantic searches are stress producing for all involved.
Best to let all the sparkle come from you!
Communicating
your preferences All aspects of treatment can usually
be modified to your taste: amount of light, kind (or absence)
of music, room temperature, and whether or not you choose
to have a conversation or enjoy the treatment in silence.
If you want the therapist to go deeper or be gentler, let
him or her know. Also, feel free to ask questions. Your therapist
will appreciate knowing your thoughts and clarifying any issues
you may have. If any part of your experience is unsatisfactory,
first tell the therapist. If the response isn't helpful, ask
to speak to a supervisor.
Medical
conditions If you have any type of medical condition,
be sure to mention it when you book an appointment. Certain
treatments may not be advisable for you. Also, before your
treatment begins, let your therapist or aesthetician know
of any medical concerns. Tell the technician if you're wearing
contact lenses before you have a facial.
Nudity
issues It is never required that you are unclothed
in front of anyone in a day spa. There are usually places
where a person can change (even if it is in a bathroom stall).
Towels and robes are generally provided and can keep you continually
covered. Therapists are generally well trained in the "art
of draping" which means that they leave the treatment
room while you get under the sheet on the massage table, and
they keep you covered at all times except for the area of
the body they are massaging. They also leave the treatment
room before you get up from the table. If you feel more comfortable,
it is also possible for you to wear a swimsuit during your
treatment and in Jacuzzi or saunas-though most people prefer
to wear nothing under their robes.
Shaving
If you must shave, do so at least two hours before your scheduled
appointment, particularly if you're a man receiving a facial
or a woman receiving any kind of scheduled bodywork.
Sun and
spa going Try to avoid the sun on the day of treatment and,
in some cases, the day after.
Eating
and drinking Try not to eat for at least an hour before
a treatment, and avoid the consumption of alcohol on the day
of a treatment. Drink plenty of water before and afterward,
especially if heat therapies, such as a sauna or the steam
room, are part of your day spa experience.
Gratuities In many day spas, gratuities
are not included in the price of the service but gladly accepted-and
expected. At some spas, the gratuity is included so it is
always wise to ask when you call or when you arrive. Between
15 and 20 percent for each person who gave you a service is
customary, but you may of course leave more or less, depending
on the quality of the service. It's easiest to leave the tip
at the reception desk when you pay your bill rather than giving
it directly to the therapist. Often, the day spa has small
tipping envelopes at its front desk on which you write your
name and the name of the person who gave you the service.
Using
shared facilities Before entering a soaking pool, a
swimming pool, or a whirlpool, you will want to shower. When
enjoying the sauna or steam, always sit on your towel and
wear the plastic shoes provided by the spa. Women should not
shave their legs in the steam room.
Cell phones
Because the day spa environment is supposed to be a tranquil
and stress-reducing experience, it's best to leave cell phones
and pagers at home or turn them off before entering the day
spa.
Children
Many day spas have age restrictions. Children are generally
not allowed so that the day spa ambiance remains as relaxing
as possible. Teens may be accommodated for certain services
or at certain times.
Socializing
When in the relaxation room and elsewhere in the day
spa, be mindful of others. Keep conversations at a low volume.
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